We present various training workshops for professionals in the Insurance Industry. Workshops target key issues in the industry and will be tailored to your company’s requirements.

Ombudsman Complaints Workshop (suitable for Claims and Ombudsman complaint handlers)

• Background and jurisdiction of the Ombudsman for Short Term Insurance and Long Term Insurance
• The Adjudication process
• Ombudsman equity jurisdiction explained
• The incentive and penalty schemes
• Problematic issues
• TCF (Treat Customers Fairly)
• Complaints handling

Loss Adjuster Workshop (suitable for Loss Adjustors)

• Jurisdiction of the Ombudsman for Short Term Insurance
• Potential pitfalls
• Conducting an investigation with integrity
• The Loss Adjuster's report

Workshops have become increasingly popular with insurance companies who wish to prevent unnecessary Ombudsman complaints and to improve the turnover ratio for existing complaints.

Training can be geared to a specific need or be of a general nature.