Insurance Law specialist

Ombudsman complaint handling

Van Onselen Consulting provides Short Term and Long Term Insurers with a comprehensive outsourced solution to handle complaints lodged with ombudsmen and/or tribunals.

We receive and handle complaints on behalf of the insurer lodged with all ombudsman type bodies from submission to conclusion.

Van Onselen Consulting guarantees prompt and efficient handling of all matters referred to it.

We are familiar with the principles applied in terms of the Ombudsman decision making in both the short and long term industry, as well as their process and procedure. We also stay abreast of their best practice requirements.

We have forged excellent working relationships with both the Short term and Long term Insurance Ombudsman offices over a number of years.