We apply our expertise in South African insurance law and Ombudsman regulations to assist in resolving complaints in an efficient and fair manner.

In an effort to prevent claim decisions becoming complaints, we offer expert advice via e-mail or telephone to assist claims staff with difficult claims decisions.

Claims managers and claims operational areas will have the option of referring matters to us for informal opinions (both verbal and written).

Many Insurers have claim forums in which claims decisions are discussed. In the event of deadlock, these complex matters may be referred to us for an opinion and reccommendation.